Privacy Policy

---

Effective Date: 8/26/2025

At Upstate Machinery Services, LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our company, whether through our website, in person, or via other communication methods.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

- Full name

- Email address

- Phone number

- Business name and address

- Billing and payment information

- Job site or machinery location details

b. Non-Personal Information

- Browser type and version

- IP address

- Device type

- Pages visited on our website

- Date and time of access

2. How We Use Your Information

We use the information we collect to:

- Provide and manage machinery servicing and support

- Respond to inquiries or service requests

- Schedule appointments or site visits

- Process payments and send invoices

- Communicate updates, offers, or company news

- Improve our website and customer service

- Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information only when necessary with:

- Service partners or subcontractors (for fulfilling service requests)

- Payment processors (to handle billing securely)

- Legal or regulatory authorities (if required by law)

- IT and hosting providers (to manage our website and data systems)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption, firewalls, and access control systems, along with regular security reviews.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience. We also have a cookies policy that outlines how we use these technologies. You can choose to disable cookies in your browser settings, although this may affect some site functionality.

6. Your Rights

Depending on your location, you may have rights under data protection laws, including:

- The right to access or correct your personal data

- The right to request deletion of your data

- The right to object to or restrict certain processing

- The right to withdraw consent at any time

To exercise any of these rights, please contact us at:

📧 upstatewrench@gmail.com

📞(607) 237-3991

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies separately.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Upstate Machinery Services, LLC

📧 upstatewrench@gmail.com

📞 (607) 237-3991

🌐https://upstatewrench.com/